Refund policy

REFUND & RETURN POLICY

Last Updated: June 2026

At Skinlaria, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Please read our Refund & Return Policy carefully before making a purchase.

1. 30-DAY MONEY-BACK GUARANTEE

We offer a 30-Day Money-Back Guarantee from the date your order is delivered.

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

2. ELIGIBILITY FOR RETURNS

To qualify for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of delivery.

  • The product must be in its original condition.

  • The product must not show excessive signs of misuse, abuse, or intentional damage.

  • Proof of purchase must be provided.

For hygiene and personal care reasons, certain products may only be eligible for a refund if they are defective, damaged, or received incorrectly.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive:

  • A damaged item

  • A defective item

  • The wrong item

Please contact us within 7 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

Once verified, we may offer:

  • A replacement product

  • A partial refund

  • A full refund

at our discretion.

4. RETURN PROCESS

To initiate a return, contact our support team:

Email: admin@skinlaria.cloud

Please include:

  • Full name

  • Order number

  • Reason for return

Do not return any item without first contacting our support team and receiving return instructions.

Unauthorized returns may not be accepted.

5. RETURN SHIPPING

Customers may be responsible for return shipping costs unless:

  • The item was defective

  • The item arrived damaged

  • The wrong item was shipped

Shipping costs are non-refundable unless required by law.

6. REFUNDS

Once your return request has been reviewed and approved, your refund will be processed to the original payment method.

Refunds are typically issued within 5–10 business days after approval, depending on your bank or payment provider.

7. LATE OR MISSING REFUNDS

If you have not received your refund:

  1. Check your bank account.

  2. Contact your credit card provider.

  3. Contact your bank.

Processing times may vary between financial institutions.

If you still have not received your refund, please contact us:

admin@skinlaria.cloud

8. ORDER CANCELLATIONS

Orders may be cancelled within 12 hours of purchase.

After this period, orders may already be processed or prepared for shipment and cancellation may no longer be possible.

To request a cancellation, contact:

admin@skinlaria.cloud

as soon as possible.

9. NON-RETURNABLE ITEMS

The following items may not be eligible for return:

  • Gift cards

  • Downloadable digital products

  • Items showing excessive use

  • Products damaged by improper use

  • Products returned without authorization

where permitted by applicable law.

10. EXCHANGES

We replace items only if they are:

  • Defective

  • Damaged

  • Incorrectly shipped

To request an exchange, contact:

admin@skinlaria.cloud

11. SHIPPING DELAYS

Skinlaria is not responsible for delays caused by:

  • Customs clearance

  • Weather conditions

  • Carrier disruptions

  • Force majeure events

  • Incorrect shipping information provided by the customer

However, we will always do our best to assist customers in locating their orders.

12. CONTACT INFORMATION

For any questions regarding returns or refunds, please contact us:

Skinlaria

Email: admin@skinlaria.cloud

Phone: +1 (802) 533-0104

lamallc LLC
1603 Capitol Ave Ste 415 #460948
Cheyenne, WY 82001
United States

By placing an order on Skinlaria, you acknowledge that you have read and agreed to this Refund & Return Policy.