Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with Skinlaria. We are committed to delivering your order quickly, securely, and efficiently.

Please review our Shipping Policy carefully before placing an order.

1. SHIPPING DESTINATIONS

Skinlaria currently ships to:

United States
European Union countries
Selected European countries

If your country is unavailable during checkout, please contact our support team before placing an order.

Email: admin@skinlaria.cloud

2. ORDER PROCESSING TIME

Orders are processed Monday through Friday, excluding public holidays.

Processing time:

1–2 business days

Once your order has been processed, it will be shipped from our fulfillment facilities located in the United States.

You will receive a confirmation email once your order has been shipped.

3. SHIPPING OPTIONS

Standard Shipping

Free Shipping

Estimated Delivery Time:

5–8 Business Days

Available for all eligible orders.

Express Shipping

€6.90

Estimated Delivery Time:

3–5 Business Days

Available during checkout for eligible destinations.

4. ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking information may take up to 48 hours to become active after shipment.

Customers can use the tracking number provided to monitor their delivery status.

5. DELIVERY TIMES

Estimated delivery times are provided as guidelines only.

Actual delivery times may vary due to:

Carrier delays
Weather conditions
Customs inspections
Peak shipping seasons
Public holidays
Other circumstances beyond our control

While we do our best to meet estimated delivery windows, Skinlaria cannot guarantee exact delivery dates.

6. CUSTOMS, DUTIES, AND TAXES

For international shipments, customs duties, import taxes, or local fees may apply depending on the destination country.

These charges are determined by local authorities and are the responsibility of the customer.

Skinlaria is not responsible for customs delays or additional import charges imposed by local governments.

7. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

Skinlaria is not responsible for orders delivered to an incorrect address due to information provided by the customer.

If you notice an error in your shipping information, please contact us immediately:

admin@skinlaria.cloud

We will make reasonable efforts to update the information before the order is shipped.

8. LOST OR DELAYED PACKAGES

If your package appears lost or significantly delayed, please contact our support team.

We will work directly with the shipping carrier to investigate the issue and determine the best solution.

Email:

admin@skinlaria.cloud

Phone:

+1 (802) 533-0104

9. UNDELIVERABLE PACKAGES

Packages returned to us due to:

Incorrect address
Failed delivery attempts
Refusal of delivery

may be subject to additional shipping fees before reshipment.

10. DAMAGED PACKAGES

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

Your order number
Photos of the package
Photos of the damaged product

Our support team will review the case and provide an appropriate resolution.

11. SHIPPING RESTRICTIONS

Skinlaria reserves the right to limit or refuse shipments to certain regions where delivery is unavailable, unreliable, or prohibited by law.

12. CONTACT INFORMATION

For any shipping-related questions, please contact us:

Skinlaria